We welcome messages from readers. Whether you have spotted an error in one of our JILI game reviews, want to suggest a title we should cover, or simply have feedback on the site, the editorial team reads every email. Below is how to reach us, what we can help with, and — just as importantly — what we cannot.
How to reach the editorial team
The fastest way to contact us is by email:
Please write in English, give us enough detail to act on (for example, the exact page URL and what looks wrong), and include any source if you are flagging an outdated RTP figure or game detail. The more specific your message, the faster we can verify and fix it.
What we respond to
We prioritise messages that help us keep the site accurate and useful:
- Corrections — an RTP percentage, game feature, or fact that has changed or looks wrong.
- Content feedback — suggestions for guides, reviews, or comparisons you would find helpful.
- Title requests — a JILI game you would like us to test and review.
- Partnership and editorial enquiries — including questions about our independence and standards, which you can read about on our about page.
Response time
We are a small team, so please allow up to two to three business days for a reply. Genuine factual corrections are reviewed first, because accuracy is the thing we care most about protecting. If we update a page based on your message, we will usually let you know.
What we cannot help with
We want to be completely clear about our limits, because misdirected messages only delay people who need real help. jili-slot.club is an independent information site — not an online casino and not the JILI provider. That means we cannot:
- access, unlock, or recover any casino account;
- process, chase, or refund a deposit or withdrawal;
- adjust balances, free credit, or bonus eligibility;
- resolve disputes with an operator's payment or support team.
For any of those, please contact the licensed casino where you registered and play — they hold your account and are the only party able to act on it. If your message is really about gambling getting out of hand rather than a technical issue, please read our responsible gaming page; it lists the kind of support that can genuinely help.